I finally managed to hear the voicemail that you left for me last wk (had some technical difficulties!); and I wanted to say a special thank you for your kind words. The piano does indeed give us great joy and happiness; and when I hear Emma tinkering, I feel like the sound absolutely belongs in our home, and at the same time, its as if it has always been there. Strange I know; can’t quite explain it. Thrilled to bits with our Fritzy! Had my mom over for tea and a tinker on Saturday, and she agreed; it is the most beautiful piano she’s ever heard too!

Hi Paul, Thanks for your time today - it was nice to catch up and to see the progress that's been made toward restoring our piano. To be honest, we were both astounded by quality of the work that's been done. After leaving I said to Hayley that I really felt that our choice to have you rebuild the piano had been vindicated - given the work that's been done so far, it's hard for me to imagine that we would have been able to get an equal, let alone better outcome elsewhere. It's also so clear that you and your staff are investing so much more than just time into the piano, and I'm sure I sensed an element of delight and pride in the smiles of your staff as they passed by and saw us witnessing for the first time what the piano is becoming once again. I know that I can be a hard task-master at times, but I also feel that excellence should be recognized and acknowledged. We feel that what you're doing is commendable and we're excited and looking forward to the piano's completion.

The piano has arrived safely. We would like to thank you and your team for an amazing restoration effort – the piano has turned out better than I could have hoped for.

Just wanted to drop you both a note to thank you for the wonderful work on the piano. It turned out beautifully. We are extremely happy with the final finish.

Thank you for always being supportive and encouraging of my playing; for your appreciation of my talent; for the large part you have (knowingly or unknowingly to yourself) played in my musical life and development

Paul we can't thank you enough. I count you as one of the nicest most fascinating people I've ever met.

Hi Paul, Thanks so much for checking in and a fabulous move! Gosh those guys were amazing and super efficient! Finally after work, I sat down this evening to try out a few pieces slowly and finding all the notes and keys again. My piano is pure magic! It’s all coming back to me now how much I loved playing. She plays beautifully! I’m very happy!

You have done wonders for that piano, and you are no longer allowed to call it a Steinwas!!!!! I am enjoying playing again and the neighbours have not even complained...................yet!!  I woke up in the night to check that I hadn't been dreaming.....and sure enough...the piano is really in the flat!  Thank you for all your effort and exceptional workmanship. It is much appreciated!

Wonderful talking to you and I am so grateful that you are able to assist us at the 11th hour (my sincere apologies) our Resident Musical Director is Charl Johan-lingenfelder who needs these pianos for audition, rehearsal and performances. We have 3 pianos that will need to go onto your books to have regular tuning please.

Amy and Caylyn really enjoyed the tour of your workshop yesterday. Thanks so much for taking the time to inspire and educate the two lasses.  Amy hasn't stopped practicing since your marvelous impromptu pep talk! I'm, of course, delighted. On the drive home they asked me how I know you and exclaimed, and I quote, "he is so nice and very funny!" I'm sure your daughters will be amused.

Good evening, Paul. Well, what an absolute joy to come home to our beautifully refurbished piano. The transformation is way beyond my expectations! I am really THRILLED.  I simply ignored my children and sat down with my beginners' adult book and started playing immediately... So inspired. Much gratitude to you and your team.  Thank you.

Thanks, Paul, I’m the one in debt.  Your service is always outstanding and it’s always a pleasure dealing with you. (And in these tough economic times it always surprises me that that is such a rare thing to come across.)

It looks quite magnificent - you and your team are truly masters!!! It's spot is waiting in our new home!!

just wanted to let you know…..my piano is better than ever and looking more beautiful by the day. I am a very happy client. You and your team did an outstanding job.

Thank you very much for your mail and the attached invoice which I will clear with the biggest of smiles...Brandon did a most amazing job! I am so thankful.

I am really grateful that my piano went to a good family with musical talented children. I appreciate your assistance and thank you for the way in which you handled the selling of my piano - much appreciated.

You are really kind and have gone beyond your call of duty to help me today. I love your enthusiasm for life!

I know nothing about music and pianos but the client service you provide is world class.

Just walked through the door and the most beautiful sight stared me in the eye...my piano! Thank you very much from the bottom of my heart. It looks better than the day when it arrived In Richmond. Thank you for the extra mile to get it to me in perfect condition. Your team needs an applause.